Status interfaces

Information about the availability of our third-party services

This section allows you to check the current availability of all Softpak third-party services . When a malfunction disrupts these processes, you will be able to see this bundled information in this overview. It will also inform you of scheduled maintenance.

DMS
AES
DVA

DMS error codes

Error code: DMS10020 – Invalid element value

Code: 99 – National error codes
Location: Declaration/GoodsShipment[1] /GovernmentAgencyGoodsItem[1] /PreviousDocument[1]/LineNumeric

Reason/Solution:
On the ‘Items’ tab of ‘Documents II’, no line number had been entered for the preceding document.

Cause
An invalid EORI number has been provided

Solution
DMS Import/Export: Name and Address tab; Enter a valid EORI number for the importer

Technical Details
Code: 99 – National error codes Location: Declaration/Importer/ID

Cause
No country code or an incorrect country code has been entered

Solution
DMS Import/Export: Name and Address tab; Enter the correct country code

Technical Details
Code: 99 – National error codes Location: Declaration/GoodsShipment[1]/Seller/Address/CountryCode

Cause
A combination of incorrectly filled data

Solution
DMS Import/Export: Tab Shipment; Adjust the warehouse number and/or location type DMS Import/Export: Tab Items; adjust the requested regulation

Technical Details
Code:99 – National error codes Location: Declaration/Authorisation[1] Location: Declaration/GoodsShipment[1]/Warehouse/TypeCode Location: Declaration/GoodsShipment[1]/GovernmentAgencyGoodsItem[1]/GovernmentProcedure/CurrentCode

Cause
DMS Export type validation incorrect

Solution
DMS Export: Tab Details; Adjust the type validation. Use type validation B4 for a CO-A. The special regulation (F75) may also apply (see items tab). This depends on the destination.

Technical Details
Code:99 – National error codes

Cause
The combination of representation and security giver is not allowed

Solution
DMS Import: Tab NAW; If representative agent is empty, security giver field cannot be filled in

Technical Details
Code:99 – National error codes Location: Declaration/Declarant

Cause
Incorrect origin field filled in

Solution
DMS Import: Tab Items; General: Country of origin was filled in instead of preferential origin.

Technical Details
Code:99 – National error codes Declaration/GoodsShipment[1]/GovernmentAgencyGoodsItem[1]/Origin[1]/TypeCode

Cause
Incorrect input for postcode

Solution
DMS Import/Export: Tab NAW; If the postcode is unknown, enter ‘x’ instead of leaving it blank or using ‘.’

Technical Details
Code:99 – National error codes Location: decl/goodsshipment[1]/consignment/consignee/Adress/PostcodeID

Cause
The processing status of the (original) declaration does not allow the processing of the additional message. Declaration completely rejected.

Solution
DMS Import: GPR (Goods Presentation) is not/sent too late or incorrect. IMA-D or IM-E declaration will be canceled. Create a new IM-A declaration.

Cause
The processing status of the (original) declaration does not allow the processing of the additional message. Declaration completely rejected.

Solution
DMS Import: GPR (Goods Presentation) is not/sent too late or incorrect. IMA-D or IM-E declaration will be canceled. Create a new IM-A declaration.

Cause
The Transport Contract Document is missing

Solution
DMS Export: Tab Items > Documents; Add the ID/reference of the transport document.

Technical Details
Code:99 – National error codes Location: Declaration/GoodsShipment[1]/GovernmentAgencyGoodsItem[1]/TransportContractDocument[1]/ID

Cause
Reference number has already been used or is unknown

Solution
DMS Import; Create a new IM-D (incomplete declaration)

Technical Details
Code:99 – National error codes Location: Declaration/FunctionalReferenceID

Cause
Permit number is in the wrong field

Solution
DMS Import/Export: Tab Permit/Request info; The permit number (Items> Permit/Request info) should be filled in the header (Tab Permit/Request info)

Technical Details
Code:99 – National error codes Location:Declaration/GoodsShipment[1]/GovernmentAgencyGoodsItem[1]/Authorisation[1]/TypeCode

Cause
It is not allowed to specify the trader’s reference in multiple places

Solution
DMS Import: Tab Items> General> Other; Remove the trader’s reference.

Technical Details
Code:99 – National error codes Location: Declaration/GoodsShipment[1]/Consignment/UCR/TraderAssignedReferenceID Location:Declaration/GoodsShipment[1]/GovernmentAgencyGoodsItem[2]/UCR/TraderAssignedReferenceID

Cause
The value or absence of the given value prohibits the specification of the other value

Solution
DMS Export: Tab Additional Information; Change the container indication from 0 (NO) to 1 (YES)

Technical Details
Code:99 – National error codes Location:declaration/goodsshipment[1]/Consignment/transport equipment [1]/ID Location: Declaration/goodsShipment[1]

Cause
Additional units missing

Solution
DMS Export: Tab Items; Fill in additional units at item level

Technical Details
Code:99 – National error codes Location: Declaration/GoodsShipment[1]/GovernmentAgencyGoodsItem[2]/Packaging[1]/QuantityQuantity

Cause
Invalid additional goods code (0000) added

Solution
DMS Import/Export: Tab Items> General> Goods code; The additional code (0000) must be removed

Technical Details
Code:99 – National error codes Value: NOTVALID_ADDITIONALCODE:0000

Solution

  • Right-click on the Softpak main menu -> CDS -> Codes -> Maintain code book

  • Details
    Next, select an existing decision code in the Code field and first click on Search/F12. Once selected, click on the Copy button.

  • Please note! Always select the DOCALL table for DMS import/export. You can then amend the code to the desired code.

  • There are two different types of decision codes: Additional reference and Supporting documents. Please ensure you create a copy of the same type of decision code.

  • After making your changes, save them using the ‘Update/Save’ button.
    You can enter the description of the new decision code yourself. This is not relevant for the tax return.
    Once you have followed these steps, you can select the new decision code in Softpak.

AES error codes

Cause
If more than one container has been entered, the “goods reference” is mandatory

Solution
This can be found on the screen where the seal numbers are also entered

Cause
It is not possible to submit unpackaged goods with a Quantity of 0.

Solution
If several items are packed together: use the same type of packaging as in line 1, and enter a Quantity of 0 in the subsequent lines.

Cause
An iQs Code128 font needs to be installed

Solution
It can be downloaded here:

Cause
Upon exit (e.g. terminal), the AES declaration displays the message ‘MRN unknown’, even though the declaration status is ‘Released for export’. <br>This is a synchronisation issue at Customs.

Solution
Report this immediately to the Customs Helpdesk.

Solution
Steps:

  1. Request an emergency procedure number from the Customs Helpdesk
  2. Enter this number when printing the BCP form. Emergency procedure numbers are entered via the menu: CDS, Codes, Emergency Procedure
  3. When printing, an Excel file can be sent by email to Customs/CRC
  4. Please note: the declarations must still be sent to AES afterwards

Cause
This code is missing from the CDS Code Book. Customs has indicated that it will add it.

Solution
For the time being: add it yourself via the CDS Code Book.

Cause
This is only required if the office differs from the details stated in the licence.

Solution
Only complete this in exceptional circumstances.

Cause

How to enter direct representation

Solution
Enter the following:

  • Exporter (customer)
  • Representative (customs agent)
  • Status 2

Cause
How to complete the ‘indirect representation’ field

Solution
Enter the following:

  • Exporter (customer)
  • The ‘Representative’ (customs agent) field does not need to be completed

Cause
CC514C

Solution
How to:

  • Go to the Details tab
  • Change the message type to CC514C
  • Resend

Cause
CC513C

Solution
How to:

  • Amend the declaration: answer ‘Yes’ to the ‘Amendment’ question, or change the message type to CC513C.
  • Amend the declaration and resubmit it.
  • Note: Customs has not yet sent the ‘Amendment accepted’ message

Cause
It is not possible to process multiple goods codes in a single package

Solution

  • For the first item, enter the quantity/type of packaging and the gross/net weight.
  • For the subsequent items, enter the same type of packaging and brands, but:
    Quantity: 0
    Gross: 0
  • Enter net weight

Solution
The EAD (with MRN and barcode) can only be printed when the declaration is marked ‘Release for Export’.

As soon as a declaration falls under an emergency procedure, it becomes a BCP print.
In all other cases, it is a standard print, without an MRN or BCP number.

Solution
Click on the ‘Additional functionality’ icon, select template 01 – ATR, and then click ‘Create’.

Please ask for assistance if the ATR template has not yet been activated.

Cause
The error messages generated by AES are complex.

Solution
The error message can be explained using ChatGPT or Google Gemini:

  • Go to the ‘Status Changes’ tab
  • Click the ChatGPT prompt button
  • Go to ChatGPT or Google Gemini and paste the ChatGPT prompt using Ctrl+V

Solution
The following tabs are available in Add or Update:

  • Details
  • Addresses
  • Consignment
  • Financial
  • Documents
  • and Additional

DVA error codes

Cause
This error message is triggered if no licence has been specified.

Solution
Enter a valid licence number in the Security tab

Technical Details
Code: 15 – Condition violation Location: /CC015C/TransitOperation/limitDate

Cause
ACR authorisation. Breach of business rules and conditions

Solution
The number entered on the Security tab is incorrect. It must be the full number beginning with NLACRNL…

Technical Details
Code: 14 – Breach of business rule Location: /n1:CC015C/Authorisation[1]/referenceNumber

Cause
Customs initially emailed to say that the PIN for your new GRN number would not change. This is incorrect; a new PIN is required for the new GRN number.

Solution

  • Send an email to: Douane.DGR.KM.Zekerheid@douane.nl
    Please state your EORI number and the new GRN number.
    Customs will then email you the correct PIN.

Cause

Enter the correct GRN number and Access Code (PIN)

Solution

  • Go to CDS > Codes > Declarants
  • Go to the NCTS Certificates tab
  • Edit the certificate or create a new one
  • Enter the GRN number in the Reference field
  • and the correct PIN in the Access Code field

Cause
Check the declarant code and connection string

Solution

  • Go to CDS > Codes > DVA Declarants
  • Check that the DVA tick box is ticked
  • Declarant: The Transit and DVA mailboxes are full; if the DVA mailbox is empty, click the Copy button
  • Customs: The Transit and DVA mailboxes are full; if the DVA mailbox is empty, click the Copy button
  • Connection string: If Transit is full and DVA is empty, click the Copy button

Cause
Check that Communication is enabled

Solution

  • Go to CDS > Codes > Reporters
  • Go to the Communication tab
  • Ensure that the ‘No communication’ tick box is unchecked

Cause
The correct NLACR or NCACE authorisation number is missing

Solution

  • Go to the Security tab
  • In the Authorisation section, click Add
  • Enter ‘C521’ in the Type field and the NLACR or NCACE number (29 characters including hyphens) in the Reference field

Cause
In the Countries/Locations tab, the following has been selected: Qualifier: Z – Free text

Solution
Ensure that the fields under Address are completed in full

Cause
In the Countries/Locations tab, the following qualifier has been selected: T – Postcode

Solution
Ensure that the Postcode and Address fields are completed.

Please note: For a Dutch postcode, the format is 1234 AB (including a space).

Cause
In the Name and Address tab, the Declarant (TIR) field is mandatory

Solution

  • Go to the Name and Address tab
  • Enter the Declarant
  • Please note: the EORI number must be entered in the TIN field.

Cause
In the Name and Address tab, the Sender field must be left blank

Solution
Go to the Name and Address tab and click the cross next to the TIN field

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