Customs documentation: smarter and faster

22.10.2025 – Manual data entry, scattered data and slow processing: these are familiar challenges for every customs declarant. Softpak is introducing a series of innovations that will make your customs clearance faster, smarter and more accurate.

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Customs documentation: smarter and faster

In the fast-paced world of logistics and customs clearance, standing still is not an option. Companies that want to lead the way in efficiency and compliance are embracing technology. Softpak is at the forefront of this transformation and is introducing a series of innovations that will drastically simplify life for every customs declarant. Here are the highlights for the coming period.

AI: your bill of lading processed in seconds

Imagine this: no more manually transcribing data from a Bill of Lading (B/L). By utilising trained Large Language Models (LLMs), Softpak is taking document import to an unprecedented level.
Our AI solution is trained to instantly recognise and interpret the standard fields on a B/L – such as Port of Loading, Consignee, Container Number, Description of Goods, Weight and Packages – regardless of the shipping line’s layout. The data is processed automatically and imported into Softpak as a complete file. The original B/L naturally remains available for reference as an attachment, ensuring maximum control. The result: smarter and faster file creation, allowing your team to focus on complex matters rather than data entry.

BI: real-time insight means real-time control

Data is gold – provided you can make it accessible. Our Power BI solution transforms your Softpak data into real-time, actionable insights.

  • Operational efficiency: get an immediate overview of tax returns requiring follow-up and monitor the
    current statuses of all your cases.
  • Financial overview: are you sure that all customs duties and declarations have been invoiced? With Power
    BI, you can check this in the blink of an eye.
  • Strategic growth: gain in-depth insights through margin analysis, overviews of your top 10 customers, and
    the most profitable returns by tax return type. Discover where your growth opportunities lie!

Interfacing: say goodbye to manual data entry

We are still surprised by the number of files that are processed manually. Manual data entry is the biggest source of delays and errors. Softpak offers the solution: a standard XML layout for file import. If you or your client have an ERP system, the declaration data can be submitted digitally. Softpak automatically imports the data, validates it, and prepares it for submission to Customs. Stop cutting and pasting! Optimise your supply chain by fully digitising the data flow via our robust interfaces.

Portfolios: the springboard to

all declaration documents

Efficiency starts at the very beginning. If you require various customs documents for a single consignment, you only need to enter the consignment once as a file in Softpak. From this single master file, you can generate all the necessary follow-up documents at the touch of a button: a pre-declaration, a declaration for free circulation, a declaration for storage, CLIENT import (phytosanitary/
veterinary), transfer of excise goods, and more.
Portbase integrations: Seamless integration with Portbase (including Cargo Controller, Container Release Notification, Chain of Trust, and Import/Export Documentation Notification) is already standard for many, but it is crucial to make the most of these capabilities. Ensure these digital links are optimally configured for smooth processing. Softpak makes the dossier the central hub of your consignment.

Softpak is your partner in digitalisation, optimisation and compliance. Would you like to take the next step towards smarter and faster customs clearance? Contact Softpak and discover how these key features can enhance your operations.

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